Refund & Reprint Policy

Made-to-Order Products

All Our shop products are custom-made to order. Because each item is produced specifically for you with your unique design, we are unable to accept returns or issue refunds for change of mind, incorrect sizing choices, or design preferences after an order has been submitted to production.

When We Issue Refunds or Replacements

We stand behind the quality of our products. We will reprint your order for free, or give you a full refund or store credit, if:

• Defective product — The item has a manufacturing defect such as misprints, color errors, or material defects.
• Wrong item — You received a different product than what you ordered.
• Damaged in transit — The item arrived damaged due to shipping.
• Print quality issues — The print quality does not match our standards (fading, peeling, misalignment).

Refund or Store Credit — Your Choice

When we owe you money back, you can take it as a refund to your original payment method or as store credit worth 10% more (for example, $100 back or $110 in credit).

• Store credit is saved to your email and comes off automatically the next time you pay a quote from us.
• Your credit never expires. The extra bonus part is good for 12 months.
• Store credit can’t be exchanged for cash once you’ve chosen it.

Missed Rush Dates

If you paid for Rush or Super Rush and we miss the date we promised, we give the rush fee back.

Changes and Cancellations Before Production

If you need fewer pieces or want to cancel before we start printing, reply to our email. We refund or credit what you paid, minus anything already done for your order, such as blanks, screens or artwork.

30-Day Window

All refund and replacement requests must be submitted within 30 days of receiving your order. Requests submitted after this window may not be eligible for a refund or replacement.

How to Request a Refund

To request a refund or replacement:

1. Email us at us with your order number.
2. Include clear photos of the issue (defect, damage, or wrong item).
3. Describe the problem in detail.
4. Our team will review your request within 2–3 business days.

Refund Processing

Once approved, refunds go back to your original payment method and show within 5–10 business days. Store credit is added right away. Reprints go into production immediately and follow standard production and shipping timelines.

Non-Refundable Situations

• Change of mind after order is in production
• Incorrect size selected by the customer (please use our size guides)
• Minor color variations due to screen-to-print differences
• Orders delivered to an incorrect address provided by the customer

Contact Us

If you have questions about our refund policy, reach out to us:

Website: www.1001tees.com